What is mediation
Mediation is a process aimed at helping employers and employees resolve employment-related disputes amicably. Mediation is done in private and behind closed doors. It is faster and less costly than going to court.
Who are the mediators
Mediation is conducted by our professional mediators.
Our mediators will assist parties to explore options and arrive at fair and amicable outcomes.
Only the employee, employer and mediator will attend the mediation session. No lawyers are allowed.
- The employee has to attend personally.
- The company can send a representative who is an employee and is authorised to settle the dispute.
Each session takes 2 to 3 hours, depending on the complexity and nature of the claim.
Number of sessions
Most issues can be resolved in one session. If not, we will arrange for another session if necessary.
More than 9 in 10 salary claims are resolved through mediation.